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I tried to renew my update subscription and then it converted my order to the purchase of the full product

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JSC0324 Posted: 02-18-2012 3:22 AM

Hi my name is John Carl and my username is jsc0324.  My computer was stolen and I finally was able to get another computer to install the product on and then I noticed that I could renew my product with a $30 upgrade.  The first effort failed, but when I got it to work, it was for the purchase of new product and it gave me a new serial number.  I simply wanted to renew what I already had.  Now I don't know what to do regarding the serial number and I paid $60 more than I had intended!

 

Sorry for the confusion.  Can you help me?

 

Thanks,

John Carl

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Daniel R. Bisque replied on 02-21-2012 1:16 PM

JSC0324:
Can you help me?
Yes, you purchased a second copy of TheSky, and not the Subscription renewal.

We'll credit your account and update the subscription to reflect this.

Thanks.

Daniel R. Bisque Software Bisque, Inc. 912 Twelfth St Golden, CO 80401-1114 USA Software Bisque Home Office Hours: 8 a.m. - 5 p.m. Monday-Friday Mountain Time (GMT-7:00)

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